Otherwise known as ‘understand your audience’.
We have recently completed a highly complex site investigation and detailed risk assessment of a public amenity site on behalf of a Local Authority. Our technical report, however, needed to be understood by a wide range of stakeholders, including regulators, consultants, site users and the general public. We used a range of graphical presentation methods in our report, cut the industry acronyms to a minimum and offered a report written in ‘plain English’. The result? Clear advice and a happy client, who described our report as ‘a model of site investigation & risk assessment communication’.